Shipping policy

Production, transit, duties.

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Shipping policy

Last updated: 2026-07-25

XPRMTS ships limited edition prints, canvases, and framed works within the United States. The terms below cover orders placed on xprmts.com.

Where we ship

Orders ship to addresses in the United States, including Alaska, Hawaii, and US territories where our carriers deliver.

We do not currently ship internationally. If you are outside the United States and want a piece, email hello@xprmts.com before ordering and we will tell you honestly whether we can get it to you.

Production time

Every piece is made to order. Nothing is warehoused, so production begins after payment clears.

Allow 1 to 5 business days for production before dispatch. Where a piece falls in that window depends on what it is:

  • Unframed prints are the quickest. Print, inspect, pack.
  • Framed works add framing, glazing, and sealing.
  • Canvases take the longest. The canvas is printed, then stretched over a solid wood frame by hand and left to settle before it can be packed.

You will receive tracking by email once the package ships.

Transit time

Estimated transit after production is 2 to 5 business days to most US addresses. Remote areas, Alaska, Hawaii, and US territories can take longer.

Transit times are estimates, not guarantees. Weather, carrier capacity, and remote delivery areas can extend delivery.

Carrier selection

XPRMTS selects the carrier based on destination, package size, and service level. Orders may ship with UPS, USPS, FedEx, or another comparable carrier. Tracking is included with every order.

Shipping cost

Standard shipping is included in the listed price. There is no separate shipping line at checkout, and no surcharge for larger sizes.

Packaging

Everything is packed for protective transit. Packaging varies by format and size:

  • Unframed prints ship flat in protective packaging at smaller sizes, and rolled in a rigid tube at larger sizes.
  • Canvases ship stretched and ready to hang, boxed with corner protection. They are not rolled.
  • Framed works ship in reinforced packaging with corner and face protection.

Cosmetic damage to the outer carton can happen in transit and does not mean the piece is damaged. Keep all packaging until you have inspected the work, and keep it if you need to file a claim.

Lost, damaged, or delayed packages

Email hello@xprmts.com if your package arrives damaged, appears lost, or shows no movement for more than 7 days after dispatch.

For damage claims, include photos of the piece, the packaging, and the shipping label. XPRMTS coordinates the production and carrier claim on your behalf. You deal with us, not with anyone else. Approved claims are resolved with a replacement or a refund.

Address accuracy

Buyers are responsible for entering a correct, complete shipping address at checkout. Reshipment due to a buyer address error may require an additional shipping charge.

Contact

Shipping questions: hello@xprmts.com