Shipping policy
Production, transit, duties.
Shipping policy
Last updated: 2026-09-09
XPRMTS ships open edition and limited edition prints, canvases, and framed works to eligible US and international destinations. The terms below cover orders placed on xprmts.com.
At a glance
- US shipping
- Free. Standard, insured, and tracked.
- International
- US$25 per shipping group on eligible orders to 25 countries. Import duties and local taxes are not included in the price.
- Production
- 1 to 5 business days before dispatch. Every piece is made to order.
- US transit
- 2 to 5 business days to most US addresses, after production. An estimate, not a guarantee.
- A problem
- Email hello@xprmts.com if your package arrives damaged, appears lost, or shows no movement for more than 7 days after dispatch.
Where we ship
- United States
- Standard US shipping is free. Orders ship to addresses in the United States, including Alaska, Hawaii, and US territories where our carriers deliver.
- International
- Eligible international orders have a US$25 shipping rate per shipping group, for eligible sizes and formats, to the 25 countries below.
- Mixed orders
- Orders containing products from more than one shipping group may have combined charges; the total is shown before payment.
- Every order
- Shipping is insured and tracked.
The 25 countries
- Europe · 17
- United Kingdom
- Ireland
- Germany
- France
- Italy
- Spain
- Portugal
- Netherlands
- Belgium
- Austria
- Switzerland
- Denmark
- Sweden
- Norway
- Finland
- Poland
- Czechia
- Asia-Pacific · 5
- Australia
- New Zealand
- Japan
- Singapore
- Malaysia
- Middle East · 2
- United Arab Emirates
- Israel
- North America · 1
- Canada
Oversized formats: US delivery only
- Canvas
- 30×45 and 45×30 canvas, 36×45 canvas
- Framed
- 24×36 or 36×24 framed paper and framed canvas
Other sizes and formats remain available to eligible international destinations at checkout.
If your country is not listed and you want a piece, email hello@xprmts.com before ordering and we will tell you honestly whether we can get it to you.
Duties and import taxes
- Inside the US
- There are none.
- Outside the US
- Import duties and local taxes are set by your own government and are not included in the price you pay us. Where they apply, the carrier collects them on delivery.
We do not mark parcels as gifts or understate their value.
Production time
Every piece is made to order. Nothing is warehoused, so production begins after payment clears.
-
Payment clears
Production begins. -
Production
Allow 1 to 5 business days before dispatch. -
Dispatch
You will receive tracking by email once the package ships.
Where a piece falls in that window depends on what it is:
- Unframed prints
- The quickest. Print, inspect, pack.
- Framed works
- Add framing, glazing, and sealing.
- Canvases
- Take the longest. The canvas is printed, then stretched over a solid wood frame by hand and left to settle before it can be packed.
Transit time
Estimated transit after production is 2 to 5 business days to most US addresses. Remote areas, Alaska, Hawaii, and US territories can take longer.
Transit times are estimates, not guarantees. Weather, carrier capacity, and remote delivery areas can extend delivery.
Carrier selection
XPRMTS selects the carrier based on destination, package size, and service level. Orders may ship with UPS, USPS, FedEx, or another comparable carrier. Tracking is included with every order.
Shipping cost
- United States
- Standard US shipping is included in the listed price.
- International
- Rates are shown at checkout. The oversized formats listed above are not available for international checkout.
Packaging
Everything is packed for protective transit. Packaging varies by format and size:
- Unframed prints
- Ship flat in protective packaging at smaller sizes, and rolled in a rigid tube at larger sizes.
- Canvases
- Ship stretched and ready to hang, boxed with corner protection. They are not rolled.
- Framed works
- Ship in reinforced packaging with corner and face protection.
Cosmetic damage to the outer carton can happen in transit and does not mean the piece is damaged. Keep all packaging until you have inspected the work, and keep it if you need to file a claim.
Lost, damaged, or delayed packages
- When to email
- Email hello@xprmts.com if your package arrives damaged, appears lost, or shows no movement for more than 7 days after dispatch.
- Damage claims
- Include photos of the piece, the packaging, and the shipping label.
- Who handles it
- XPRMTS coordinates the production and carrier claim on your behalf. You deal with us, not with anyone else.
- Outcome
- Approved claims are resolved with a replacement or a refund.
Address accuracy
Buyers are responsible for entering a correct, complete shipping address at checkout. Reshipment due to a buyer address error may require an additional shipping charge.
Contact
Shipping questions: hello@xprmts.com