Last updated: 2026-07-25

XPRMTS sells limited edition works paired with on-chain certificates of authenticity minted on Base. The terms below cover orders placed on xprmts.com and apply equally to every format we sell: unframed prints, canvases, and framed works.

Start with XPRMTS

Email hello@xprmts.com before returning anything. Include your order number and a short description of the issue.

Do not send a piece to any return address unless XPRMTS gives you that instruction for a specific claim. XPRMTS is your support contact for every return, replacement, and refund, whatever you bought.

Defective, damaged, lost, or late works

XPRMTS covers replacement or refund claims when a piece is wrong, misprinted, damaged, lost in transit, or substantially delayed beyond the expected delivery window.

Claim window: within 30 days of delivery or expected delivery.

How to file:

1. Email hello@xprmts.com with your order number.
2. Attach photos of the piece and the packaging for damage or defect claims.
3. For lost or delayed packages, include the tracking number.
4. XPRMTS coordinates the production and carrier claim on your behalf.

If the claim is approved, the resolution is a replacement at no cost or a refund to the original payment method. Most defect and damage claims do not require a return shipment. If the piece is needed back for inspection, XPRMTS will provide instructions and cover return shipping.

Change-of-heart returns

Every piece is made to order, so a change-of-heart return means a one-of-a-kind object comes off the wall and back through a carrier. We still accept them, within 7 days of delivery, on these terms.

Unframed prints and framed works:

• The piece must be in original condition.
• Original packaging must be retained and used for the return.
• Buyer pays return shipping and is responsible for safe carrier handoff.
• The piece must be returned to the XPRMTS-designated return address.
• Refund is issued after the return is received and inspected.

Canvases: a stretched canvas cannot be rolled or flattened, and at larger sizes it is genuinely difficult to repack safely. Email hello@xprmts.com before shipping anything back. We will tell you whether a return is practical for your size and, where it is not, we will work out a fair resolution with you rather than send you into a fight with a carrier. Do not improvise packaging.

Approved change-of-heart returns refund the purchase price to the original payment method. A piece that arrives back damaged because it was returned in improvised packaging may be refunded in part or not at all, so please ask first.

Certificates of authenticity

The on-chain certificate paired with each piece is minted 15 days after delivery.

Returns processed before mint trigger no on-chain action; the certificate slot is released back into the edition. Once a certificate is minted to your wallet it is final and cannot be unminted, recalled, or redirected by XPRMTS.

Not eligible for return or refund

• Pieces damaged after delivery through handling, framing, hanging, water exposure, sunlight, or storage.
• Incorrect or incomplete shipping addresses entered at checkout.
• Successfully delivered packages reported as missing without carrier evidence.
• Change-of-heart returns requested more than 7 days after delivery.
• Defect, damage, lost, or late claims requested more than 30 days after delivery or expected delivery.
• Canvases returned without contacting XPRMTS first, where the piece arrives damaged as a result.
• Archive 1/1 NFT pieces sold through prior platforms.

Cancellations

Orders can be cancelled before they enter production. Production can begin quickly, often within 24 hours of payment. Once production begins, cancellation is no longer guaranteed and the return process above applies after delivery.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of approval, or of receipt and inspection of a returned piece. Your bank or card issuer may take additional time to post the credit.

Contact

Returns and refunds: hello@xprmts.com