Last updated: 2026-10-17

XPRMTS sells Series 001 limited edition prints, each paired with an on-chain certificate of authenticity minted on Base, and open edition prints, which carry no certificate. The terms below cover orders placed on xprmts.com and apply equally to every format we sell: unframed prints, canvases, and framed works.

In short

Damaged or lost

If a piece arrives damaged, wrong, or never arrives, tell us within 30 days and we make it right at our cost.

Change of mind

Tell us within 14 days of delivery (withdraw from contract here) and send it back within 14 more.

First step

Email hello@xprmts.com first, every time.

Start with XPRMTS

Email hello@xprmts.com before returning anything. Include your order number and a short description of the issue.

Do not send a piece to any return address unless XPRMTS gives you that address for your return. XPRMTS is your support contact for every return, replacement, and refund, whatever you bought.

Damaged, defective, lost, or late

XPRMTS covers a replacement or a refund when a piece arrives wrong, misprinted, or damaged, is lost in transit, or is substantially delayed beyond the expected delivery window.

Claim window

Within 30 days of delivery, or of the expected delivery date for a lost or late parcel. Open the package when it arrives: the sooner you tell us, the sooner we can make it right.

How to file

1. Email hello@xprmts.com with your order number.
2. For damage or a defect, attach photos of the piece, the inner and outer packaging, and the shipping label.
3. For a lost or late parcel, include the tracking number.
4. Keep the piece and all the packaging until the claim is settled.

Who handles it

XPRMTS coordinates the production and carrier claim on your behalf.

If approved

You choose a replacement at no cost or a refund to the original payment method.

Sending it back

Most claims need nothing sent back. If we need the piece for inspection, we send instructions and cover the return shipping.

Series prints

A replacement Series print carries the same edition number as the one it replaces, so we may ask you to destroy the damaged print and send us a photo. One number, one print.

Change-of-mind returns

Every piece is made to order for you, and you can still change your mind.

1. Tell us within 14 days of delivery
   Use Withdraw from contract here, or email hello@xprmts.com with your order number. You do not need to give a reason. Either way you get an email confirming the date and time.
2. Send it back within 14 days of telling us
   To the return address we give you.

Condition

The piece must be in its original condition and travel in its original packaging.

Return shipping

You pay the return shipping. Use a tracked, insured service: the piece is your responsibility until it reaches us.

What you get back

The price you paid for the piece plus the standard shipping you paid on the order, to the original payment method.

If a piece comes back damaged because it was badly packed, or handled beyond what you needed to look at it, we may reduce the refund by the value it lost. Ask us before you pack: we would rather help than argue.

Canvases: a stretched canvas cannot be rolled or flattened, and a large one is hard to repack safely. Email us before you pack it and we will send packing guidance with the return address. Return shipping for a large canvas can be expensive, so ask us for an estimate first.

Certificates of authenticity

The on-chain certificate paired with each Series 001 print is minted when payment clears and held by XPRMTS. It transfers to your wallet 15 days after delivery.

Return or claim open

While a return or a claim on a print is open, its certificate stays with XPRMTS until the matter is settled, even if day 15 passes in the meantime.

Refunded before transfer

If a print is refunded before its certificate transfers, the certificate is burned and its number goes back into the edition.

Refunded after transfer

If a certificate has already transferred and the print is then refunded, send the certificate back to the XPRMTS wallet before the refund is issued; we give you the address.

Replacement

A replacement keeps the same certificate.

In your wallet

Once a certificate is in your wallet it is final: XPRMTS cannot recall or redirect it.

Not eligible for return or refund

• Pieces damaged after delivery through handling, framing, hanging, water, sunlight, or storage.
• Incorrect or incomplete shipping addresses entered at checkout.
• Packages shown as delivered by the carrier and reported missing without carrier evidence.
• Change-of-mind requests made more than 14 days after delivery.
• Damage, defect, lost, or late claims made more than 30 days after delivery or expected delivery.
• Archive works sold through prior platforms.

Cancellations

Before production

Orders can be cancelled before they enter production.

Production starts

Production can begin quickly, often within 24 hours of payment.

After it starts

Once production begins, cancellation is no longer guaranteed and the change-of-mind return above applies after delivery.

Refund timing

We issue it

Approved refunds are issued to the original payment method within 5 business days of approval, or of receiving a returned piece (or proof you sent it back, if that comes first).

Your bank

Your bank or card issuer may take additional time to post the credit.

Your rights

These terms add to the rights the law gives you where you live and never take them away. If you are in the EU or the UK, that includes your 14-day right to cancel an online purchase and your remedies for faulty goods.

Contact

Returns and refunds: hello@xprmts.com